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FOR MORE INFORMATION

800-643-3779

Customer care representatives are standing by

to provide personal service, answer questions, or help with bookings

8 AM - 6 PM April - September

8:30 AM - 4:30PM October -March

REMINDERS

  • Reservations: Reservations are always recommended to guarantee space aboard the vessel. Particularly during peak season, vessels are frequently sold out.
  • Check-in Times: Due to security procedures in an active port, check-in begins 1 hour prior to departure. Reservation may be forfeited if check-in is not completed 30 minutes prior to the scheduled departure.
  • Charges and Cancellation Fees: Credit cards charged at time of booking. Upon cancellation of a journey, a non-refundable $5.00 cancellation fee will be imposed. No fees are charged if booking is immediately rescheduled.  Please have vehicle length, number of passengers, and credit card ready when booking.
  • Ticket Expirations: Ferry tickets are valid for two years from date of purchase. Tickets purchased as part of a promotional package may have different expiration dates.
  • Group Bookings: All buses and other groups require reservations. Please call for group rates.
  • Required Travel Identification: Photo ID required for drivers and foot passengers over age 14.  Foreign travelers must present a valid passport. 
  • Age Restrictions:  Children under age 14 must be accompanied by a full are adult passenger.
  • Pets: Pets are permitted on the ferry, but must stay on outside decks or in vehicles. They are not allowed inside the cabin.   
  • Additional Fees: The DRBA reserves the right to change fares. On rare occasions, upon check-in, the prevailing rate applies, which may result in an increase over fares published at the time of booking. For instance, if you book one way during off-peak and a return during peak, each fare will be billed at the appropriate published rate. When applicable, a fuel surcharge may be in effect. 
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