Q: Are the ferries handicapped-accessible?
A: Access to the vessels’ passenger decks is accomplished through the foot passenger building, which is equipped with an elevator and ramp. You must mention your special needs to the toll collector when you arrive at the terminal. Beginning October 16, 2013 through the end of November 2013, mobility-impaired customers will have limited vessel access on some departures due to terminal construction. Please proceed through the tollbooth (not the terminal building) for boarding instructions. Please call our Guest Services Center at 800 643-3779 for more information.
Q: Are the shuttles handicapped-accessible?
A: The shuttles are wheelchair-accessible upon request. Please advise the ticket seller at the time of purchase.
Q: How far is the walk from the terminal elevator to the vessel gangway?
A: In Cape May, once you exit the lobby elevator on the second floor, it is approximately 465 feet to the vessel gangway. In Lewes, the distance is slightly less, approximately 325 feet. In both cases, the surfaces are mostly level or gradual declines/inclines. The vessel gangway has a more distinct pitch, and the vessel crew will be here to assist you.
Q: Can you describe the foot passenger boarding process?
A: Approximately 20 minutes prior to departure, you should proceed to the 2nd level of the terminal to prepare for boarding the vessel. In the meantime, please feel free to visit our restrooms, food court and gift shop. Upon boarding the vessel you will be required to present your ticket for scanning by our Dock Attendant.
Q: How about the boarding process for vehicles?
A: Approximately 20 minutes prior to your departure, you should return to your vehicle to drive aboard the vessel. In the meantime, please feel free to visit our terminal facilities which include restrooms, a food court and a gift shop.
Once you return to your vehicle, you will be required to present your ticket for scanning by police personnel prior to boarding the vessel. If you are unable to climb stairs, please notify police personnel when scanning your tickets. You will then be directed to board the vessel through the terminal, where an elevator is located.
Q: What is it like onboard the vessels?
A: Aboard the vessel, please exercise caution. Watch your step as you go in and out of the doors, as each door has a high door sill. Use handrails to help keep your balance while the vessel is in motion. Parents or guardians of children: please keep your children from running on the vessel, and do not allow them to climb up on any railings or furniture. If you would like a snack while onboard, visit our food court, located on the 2nd deck, which offers both hot and cold food and beverages.
Our gift shop, also located on the 2nd deck, will be opened by an attendant about 30 minutes after departure. However, if you need something before that time, please stop up to the food court and let the attendant know; he or she will be happy to assist you.
Approximately one hour and twenty minutes after departure, you will walk off the vessel at the foot passenger ramp or go back to your vehicle to disembark. (Foot passengers will hear an announcement indicating where to disembark.) If you should have any questions or require any assistance, please stop a crew member, who will be more than happy to assist you. Enjoy your crossing! We look forward to seeing you on the Cape May-Lewes Ferry!
Q: I need particular auxiliary aids or services. How can I find out if you have these?
A: Please contact us 72 hours in advance of your travel at 800-643-3779 to let us know your needs.We will do everything possible to assist you.
Q: I am traveling in a group of people with disabilities. Are there any special procedures I should follow?
A: Please contact us in advance (72 hrs. preferred) at 800-643-3779 so we may ensure we have staff ready to assist you. We look forward to your visit!
Q: What should I wear on the vessel?
A: Seasonal, comfortable clothing and ‘boat' shoes with rubber soles. Please avoid leather soles and backless shoes, including flip-flops and high heels.
Q: Does the ferry offer gift certificates?
A: Yes, gift certificates are available for purchase year-round. Please call 800-64-FERRY or see a customer service representative for more information.
Q: Are pets allowed on the ferry?
A: Your pets are welcome on all exterior decks aboard all Cape May-Lewes Ferry vessels; however, U.S. Food and Drug Administration regulations prohibit pets in interior spaces where food is prepared, served or consumed.* Pets are not permitted on the shuttles.
Pet Owner's: Please do not enter the prohibited areas noted above. Keep your pet on a leash and under control at all times. Pets are not allowed on seats and tables. Unruly animals must be escorted away. Owners are to clean up after their pets. If leaving pets in vehicles, allow for temperature and air circulation conditions.
*This policy does not apply to service dogs or to police (K-9) dogs. Please contact a crewmember if you have any questions.
Q: Do you have restrictions on the transport of propane gas or gasoline in containers aboard the Ferry?
A: Safety regulations prohibit the transport of gasoline and propane gas in excess of the following quantities:
- Recreational Vehicles--Not more than two cylinders of propane safely secured to the vehicle in an upright position with valves closed and tagged, plus one only 25-litre (6.6 gal.) gasoline container, empty or full. Propane-powered refrigerators must have the thermostat control turned to the "off" position.
- Automobiles--Not more than one 25-litre (6.6 gal.) gasoline container, empty or full.
- Motorboats (towed)--Not more than two portable 25-litre (6.6 gal.) containers, empty or full.
Certain items, such as paint and adhesives, are subject to regulations and may not be carried. If you are in doubt about goods you want to transport, please inquire at your local terminal before travelling.
Q: Is there a vehicle height limitation?
A: The height limitation for all ferries is 13' 6". Upon entering the toll plaza there are height detectors that determine if your vehicle is over-height for our ferries.
Q: How long does the trip take?
A: 85 minutes one way, approximately 3 hours round-trip.
Q: How far is Lewes, Delaware, from Cape May, New Jersey?
A: Approximately 17 miles across the Delaware Bay.
Q: How many cars does the ferry hold?
A: Approximately 100 vehicles.
Q: Does the ferry run year-round?
A: The ferry operates 365 days a year.
Q: Is there food aboard the vessels?
A: Yes, all vessels as well as the terminals have food concessions.
Q: Can I leave my car in the ferry parking lot overnight?
A: Yes, but you must register the tag number with the Information Center or police in the passenger building in either Cape May or Lewes. There is no charge for this service.
Q: I have a suggestion, comment or complaint regarding handicapped access issues at the ferry. Whom should I contact?
A: The CMLF has several Complaint Resolution Officers (CROs) that you may contact at 800-643-3779 (ask for the CRO). After normal business hours, any of our employees can put you in touch with the CRO.
Q: Are children 13 and under permitted to travel on the ferry unescorted?
A: For your child's safety we require children 13 and under to be accompanied by an adult.